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Rob William

Happy with the finished results but communication needs work. We placed an order for French doors (with structural work) and a new composite front door in January. The sales approach was very old-school, so perhaps a bit more pressure than would be expected today - however we were happy with the finance options and price and the salesman was helpful. We had some issues with the original install date in March. The day before the installation date we were told the door was damaged and they didn't have another in stock. We kept in touch for a few weeks and nothing seemed to improve, after a few weeks of this I spoke with someone else who explained that there was a supply issue with the particular type of moulded door we wanted. Once we settled on one things moved more quickly and we got a date in early April, again there was a push back on dates because of crew availability and we ended up with it late April. The French Doors required quite a bit of work because our lintel needed to be raised and our house is fairly old and the guys seemed to know what they were doing. Work was carried out quickly and all the plastering / clean up was to a good standard. Overall I'm really pleased with the finished results although the journey was a bit stressful. The composite door feels very solid and the seal is excellent, we also love the style. The French windows have completely transformed the kitchen. We have a couple more windows that will require structural work and I will certainly come back for a quote.